Returns

If you are not (completely) satisfied with the products you received, you can of course return them.

If you have a complaint about a product you received, we would of course like to hear from you, as we may be able to resolve this in another way!

All Ella Ama products cannot be returned due to the expiring collection.

There are a number of rules that apply here:

After receipt you have a 14-day reflection period (right of withdrawal).

We would like to receive a message within these 14 days that you want to return 1 or more items. This can be done via our return form or by filled in email format (click) . You do not have to give a reason for this, but we would like to receive this feedback.

Once this has happened, you will receive a confirmation of receipt and the return address from us. You then have 14 days to send the package yourself.

The product must be returned in its original packaging and must not be damaged or used.

Chewies that are personalized, so where you type in the name yourself, are excluded from the right of return. Leather handles that are made to a different size than our standard offered sizes are also excluded from the right of return.

Pacifiers can only be returned in unopened packaging.

The costs for returning are for the customer, these depend on the size of the package to be returned. For a letterbox package this is 3.95, for a package with parcel post this is 6.95 within the Netherlands.

Once your return shipment has been received and is in good condition, the purchase amount will be refunded to the account number with which the order was paid within 14 days.

If the product arrives to us in a damaged, non-original condition, we will accept the product but will charge the costs of the damage to the amount to be returned.

If you return part of your order and decide to keep the other part, you will only receive the amount due for the item back. If you return the entire order, you will also receive the shipping costs of the original order back.

Warranty

Because all Chewies are made by us, it can sometimes happen that the button with which your Chewie is attached wears out or comes loose due to intensive use, or a wooden ring breaks after a hard fall on the ground.

Of course we never want this to happen, so we advise you to check all items before use. If the button comes loose within 3 months of receiving the order, please contact us, this is certainly still within the warranty!

This can be done via Whatsapp or an email to info@chewiesandmore.com