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Warranty & Complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition.

However, it sometimes happens that an order is damaged during transport or that something else happens that entitles you to claim warranty.

Legally, you are required to report the defect to us within two months of noticing it. If the defect falls under the warranty, we will take care of repair or replacement free of charge.

We call this the Make-service, this is valid up to 6 months after purchase. For example, if a wooden ring has broken during use or a button becomes loose during inspection, I will make it for you free of charge.

If you would like to use the 'Make - service', please let us know by email at info@chewiesandmore.com

Complaints

We recommend that you first report complaints to us by sending an email to info@chewiesandmore.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."