We care about our products and logically do our best to deliver them to you in top condition.
Yet it happens that an order is broken during transport or that something else happens that you can claim under warranty. From a legal point of view, you are obliged to report this to us within two months after the defect has been confirmed. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
We call this the Make service, this is up to 6 months after purchase. If, for example, a wooden ring has been snapped during use or if a button loosens down, then I will make it for you free of charge. Would you like to make use of the 'Make' - service'? Please let us know by email to email@example.com
We recommend that you first report complaints to us by emailing firstname.lastname@example.org. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform. "